Shipping policy
Last updated: October 14, 2026
SweatLabs ("SweatLabs," "we," "us," or "our") offers free shipping on all orders within the continental United States through our network of warehouses operated by our logistics partners. This Shipping Policy explains how orders are processed, shipped, and delivered. By placing an order, you agree to these terms.
1. Order Confirmation
As soon as you place an order, you will receive a confirmation email. This confirms that we have received your order and have an authorized payment to begin processing your shipment.
If your product is in stock, we will begin preparing it for shipment immediately. If it is out of stock or on backorder, we will notify you by email right away.
2. Shipping Timelines
In-Stock Saunas and Products. In-stock orders are processed within 3 to 5 business days. Once your order leaves the warehouse, delivery typically takes 8 to 10 business days, depending on your location. Busy seasons may slightly extend processing times.
Custom Built Saunas and Special Projects. Custom Built Saunas and Special Projects have an estimated timeline of 8 to 12 weeks from the date of order. This timeline includes the sourcing of materials, the build of your sauna, shipping, and, for Special Projects, installation. Because each unit is built individually, delays in material sourcing, production, freight, or installation scheduling may affect the final delivery date. Our team will keep you updated throughout the process and confirm delivery or installation details as your order progresses.
3. Shipping Methods
Small or Lightweight Items. Accessories and smaller items are shipped via standard carriers such as UPS, FedEx, or USPS. These generally ship faster and do not require a scheduled delivery.
Saunas and Large Items. Saunas, large equipment, multi-item orders, and anything at risk of damage with a standard carrier are delivered via Less Than Truckload (LTL) freight carriers on a pallet.
4. Tracking
When your shipment is picked up by the carrier, it is assigned a tracking number and, for freight orders, a Bill of Lading number. We will send this information to you in a shipment confirmation email.
5. Freight Delivery Appointments
When a freight shipment is near your area, the carrier will contact you to schedule a 4-hour delivery window. You or an authorized person must be present to receive and sign for the delivery.
Missed delivery appointments may result in re-delivery or storage fees. If a shipment is returned to the warehouse because of a missed delivery appointment, it will be handled under our Returns & Refunds Policy. If you need delivery on a specific date, please contact us as soon as possible.
6. Delivery Options
Curbside Delivery (Standard). If you do not have a loading dock, your order will be lowered from the truck using a lift gate and left on its pallet at your curbside or the closest accessible point to your property.
Loading Dock Delivery. For facilities with a loading dock, the driver will unload the pallet at the dock.
Threshold Delivery. For an additional cost, we can arrange delivery to the nearest safe, dry location on your property instead of curbside. Contact us before your order ships to request threshold delivery.
7. Inspecting Your Delivery
Please inspect all packaging for damage before signing the delivery receipt. If there is visible damage, write "DAMAGED" on the receipt along with a description of the damage, then take photos or video right away.
After delivery, open your boxes and check for missing or damaged parts as soon as possible. All shipping damage, visible or concealed, must be reported to hello@sweatlabs.co within 24 hours of delivery so that SweatLabs can pursue a freight claim. Please see the Damaged Products section of our Returns & Refunds Policy for full details.
8. Shipping Outside the Continental United States
Free shipping applies to orders delivered within the continental United States. For delivery to Alaska, Hawaii, or other locations, please contact us before placing your order for availability and pricing.
9. Shipping Delays
We work closely with our freight and logistics partners to provide accurate delivery timelines. However, SweatLabs relies on third-party carriers, and delays may occur that are beyond our control, including weather conditions, remote or rural delivery locations, transportation strikes, logistical issues, or other unforeseen circumstances.
SweatLabs is not liable for delays caused by third-party carriers. We will keep you informed of any known delays and work with our partners to resolve issues as quickly as possible.
10. Changes to This Policy
SweatLabs may update this policy from time to time. The policy in effect on the date of your purchase applies to your order.
11. Contact Us
For questions about shipping or delivery, contact SweatLabs Customer Support at hello@sweatlabs.co or (628) 333-3618.