Last updated: October 14, 2026

SweatLabs ("SweatLabs," "we," "us," or "our") stands behind the quality of every sauna we build. This Limited Warranty ("Warranty") describes the coverage provided for SweatLabs products, the conditions under which coverage applies, and the process for submitting a claim. Please read this Warranty carefully and keep a copy of your order confirmation for your records.

1. Definitions

"Product" means any SweatLabs sauna, including the Eclipse Series, Mojave, Oasis Series, and Custom Built Saunas, along with any original components and accessories supplied with it.

"Purchaser" means the original individual or business that purchased the Product directly from SweatLabs or from an authorized SweatLabs seller.

"Residential Use" means use of the Product in a private home by the Purchaser and members of their household.

"Commercial Use" means any use of the Product in connection with a business, including but not limited to gyms, fitness and wellness studios, spas, hotels, recovery centers, and rental properties.

"Delivery Date" means the date the Product is delivered to the Purchaser, as shown in the carrier's delivery records.

2. Residential Limited Warranty

SweatLabs warrants that the Product will be free from defects in materials and workmanship under normal Residential Use for the periods listed below, beginning on the Delivery Date.

Component	Standard Coverage	With Lifetime Upgrade
Sauna structure and cabinetry	5 years	Lifetime
Infrared heaters and heating elements	5 years	Lifetime
Electrical components, wiring, and control systems	3 years	Lifetime
Red light panel (Mojave)	2 years	2 years
Factory-installed lighting, speakers, and accessories	1 year	1 year
Glass (Horizon and glass-front models)	1 year	1 year

3. Lifetime Upgrade

Purchasers may extend coverage on the sauna structure and cabinetry, infrared heaters and heating elements, and electrical components, wiring, and control systems for as long as the original Purchaser owns the Product by adding the Lifetime Upgrade at checkout.

The Lifetime Upgrade applies to Residential Use only and does not extend coverage for the red light panel, lighting, speakers, accessories, or glass. All other terms, conditions, and exclusions of this Warranty continue to apply.

4. Commercial Limited Warranty

Products expressly sold by SweatLabs for Commercial Use are covered by a 5-year Commercial Limited Warranty on the sauna structure and cabinetry, infrared heaters and heating elements, and electrical components, wiring, and control systems, beginning on the Delivery Date. The red light panel (Mojave) is covered for 2 years. Lighting, speakers, accessories, and glass are covered for 1 year.

Commercial Purchasers are responsible for ensuring the Product is installed, operated, cleaned, and maintained in accordance with SweatLabs guidelines and all applicable local codes and regulations. The Lifetime Upgrade is not available for Commercial Use. Products used commercially that were not sold by SweatLabs for Commercial Use are not covered under this Warranty.

5. Custom Built Saunas and Special Projects

Custom Built Saunas are covered under the Residential or Commercial Limited Warranty according to their use. Because outdoor units are exposed to the elements, normal weathering, fading, and changes to exterior finishes are not considered manufacturing defects.

Special Projects are covered under the warranty terms set out in the applicable project agreement. Where a project agreement conflicts with this Warranty, the project agreement governs.

6. What Is Covered

During the applicable warranty period, SweatLabs will, at its discretion, repair or replace a covered component determined to have failed due to a defect in materials or workmanship under normal use. Cosmetic changes resulting from normal use or aging are not considered manufacturing defects.

7. Conditions of Coverage

To remain eligible for coverage under this Warranty, the Product must be:

• Purchased directly from SweatLabs or from an authorized SweatLabs seller.
• Installed according to the SweatLabs Installation Guide, with all electrical work completed in compliance with local codes. Models requiring a dedicated circuit, including the 3 person Eclipse (220V / 20A), must be installed on the specified circuit by a licensed electrician.
• Used and maintained according to the SweatLabs owner's manual and the Safe Sauna Usage Waiver.
• Used only in the environment for which it was designed. Indoor models must be installed indoors in a dry location.
• Supported by proof of purchase, such as an order confirmation or receipt.

8. What Is Not Covered

This Warranty does not cover damage, deterioration, or failure resulting from:

• Improper installation, assembly, electrical connection, or use.
• Failure to follow installation, operating, or maintenance instructions.
• Modification, alteration, or unauthorized repair.
• Accidents, misuse, abuse, negligence, or improper maintenance.
• Normal wear and tear, including natural variations and changes in wood color, grain, and texture.
• Cosmetic wear that does not affect the operation or structural integrity of the sauna.
• Water damage, excessive moisture, flooding, fire, weather, or other environmental conditions.
• Cleaning products, oils, or chemicals not recommended by SweatLabs.
• Electrical supply issues, power surges, incorrect voltage, or improper electrical connections.
• Use of the Product in a manner or environment for which it was not designed, including outdoor or wet-location use of indoor models.
• Damage occurring during relocation or transportation after the original delivery.
• Commercial Use, unless the Product was expressly sold by SweatLabs for Commercial Use.
• Shipping damage, which is handled under our Damaged Products Policy (see Section 11).

This Warranty does not cover unauthorized third-party labor, installation, removal, disassembly, reassembly, electrical work, or other service costs unless approved in writing by SweatLabs in advance.

9. Remedies

If an issue is determined to be covered under this Warranty, SweatLabs will determine the appropriate resolution, which may include troubleshooting, repair, replacement parts, or replacement of the affected component or Product. Replacement parts will be shipped at no cost to the Purchaser. If an identical part is no longer available, SweatLabs will provide a part of equal or greater quality and function.

Replacement parts or products provided under warranty do not restart or extend the original warranty period. They remain covered for the remainder of the original warranty period.

10. How to Submit a Claim

To submit a warranty claim, contact SweatLabs at hello@sweatlabs.co or (628) 333-3618 within the applicable warranty period and provide:

• Your name and original order number.
• Your Product model and Delivery Date.
• A detailed description of the issue.
• Clear photos and/or video showing the issue.
• Any additional information reasonably requested by our support team to diagnose the problem.

Our team will review your claim within 2 business days. SweatLabs may require troubleshooting, additional documentation, or the return of defective parts before approving a warranty claim. Claims submitted without sufficient information may be delayed.

11. Shipping Damage

Damage that occurs during shipping is not a warranty claim and is handled under our Damaged Products Policy. Please inspect your shipment carefully upon delivery, note any visible damage on the Bill of Lading before signing, and report all visible or concealed shipping damage to hello@sweatlabs.co within 24 hours of delivery so that SweatLabs can pursue a freight claim.

12. Warranty and the 30-Day Home Trial

The 30-Day Home Trial and this Limited Warranty are separate programs. The Home Trial allows eligible customers to return a sauna within the first 30 days if they decide it is not right for them, subject to the terms of our Refund Policy. Any issue determined to result from a manufacturing defect is handled under this Warranty, and no restocking fee applies to warranty-related replacements.

13. Transferability

This Warranty, including the Lifetime Upgrade, applies only to the original Purchaser and is not transferable, unless otherwise required by applicable law.

14. Limitation of Liability

To the fullest extent permitted by law, the remedies described in this Warranty are the Purchaser's sole and exclusive remedies. SweatLabs shall not be liable for any incidental, consequential, indirect, or special damages, including loss of use, loss of business income, or damage to property, arising from the use of or inability to use the Product. In no event shall SweatLabs' total liability exceed the purchase price of the Product.

15. Your Legal Rights

This Warranty is the only express warranty provided by SweatLabs. To the extent permitted by law, any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the applicable warranty period stated above. Some states do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so the above limitations may not apply to you.

This Warranty gives you specific legal rights, and you may also have other rights that vary by state or jurisdiction. Nothing in this Warranty is intended to limit or exclude rights that cannot legally be limited or excluded under applicable law.

16. Changes to This Warranty

SweatLabs may update this Warranty from time to time. The Warranty in effect on the date of your purchase applies to your Product.

17. Contact Us

For warranty questions or to submit a claim, contact SweatLabs Customer Support at hello@sweatlabs.co or (628) 333-3618.