Refund policy

30-DAY HOME TRIAL

Every SweatLabs sauna includes a 30-day home trial beginning on the date of delivery. This gives you adequate time to set up and experience your sauna before committing to keep it.

Qualifying Conditions for Return

Return request must be submitted within 30 days of confirmed delivery
Unit must be in acceptable condition with no damage beyond reasonable use
Sauna must be disassembled and re-packed in original manufacturer's packaging, including the pallet
All components, accessories, and original packaging must be present and accounted for
Photos and video may be required by our support team. If none can be submitted, the return will be denied

Return Shipping

Return freight costs are the customer's responsibility. Costs generally fall between $750 and $1,200 depending on location and unit size, except where prohibited by law. Any costs tied to disconnecting a traditional heater prior to return are also the customer's responsibility. No return shipping label will be provided.

Inspection and Refund Adjustments

All returned units undergo a thorough inspection upon arrival at our facility. Refunds may be reduced or denied if the product arrives damaged, missing parts, or improperly packaged. Units that have been heavily used, structurally altered, or not kept in reasonable condition throughout the trial period may be deemed ineligible for return.

Trial Returns vs. Warranty Claims

A 30-day trial return and a warranty claim are two separate processes handled independently. If a product issue is determined to stem from a manufacturing defect, it will be handled through our Limited Warranty process via repair or replacement, not a refund under the trial policy.

CANCELLATION POLICY

Orders may be canceled at any time before entering the "Shipped" stage for a 2.9% fee to cover credit card processing. Once an order has shipped it cannot be canceled. The entire order must be canceled. Individual items cannot be canceled separately.

To cancel an order email hello@sweatlabs.co with your order number and cancellation request. Our team will respond within 24 hours.

Shipped Orders

If an order is canceled after shipment, refused at delivery, or returned to the warehouse due to a missed delivery appointment, it will automatically be treated as a return and refunded minus the restocking fee - 25% of MSRP.

Refusing a shipment due to damage is not treated as a standard return and is handled under our Damaged Products Policy.

PRODUCTS NOT ELIGIBLE FOR RETURN

Products that have been modified
Products that have been installed
Products not in resalable condition
Products without an order number
Products not in original packaging with sufficient packaging materials
Sample products

DAMAGED PRODUCTS POLICY

If you receive a damaged product follow these steps:

If the box shows clear damage upon delivery, photograph the damage, refuse the package, and note the damages with the delivery driver on the Bill of Lading or Freight Bill
If there is no visible box damage, inspect the product immediately upon receipt. If damage is found, photograph or video the issue and contact our support team right away
Email hello@sweatlabs.co with your order number, a description of the issue, and clear photos or videos

Our team will arrange a replacement unit to your shipping address.

Important: All damage must be reported within 24 hours of delivery. Claims reported after 24 hours will be denied.

EXCHANGE POLICY

Exchange requests must be submitted within 30 days of delivery
Only unused, uninstalled products in original packaging with box and pallet are eligible

Preference-Based Exchanges

If you would like to exchange your unit for a different configuration or model, a 25% restocking fee will apply. To process a preference-based exchange:

Ship the original product back to our warehouse at your expense
Ensure the unit is unused, uninstalled, and in original packaging with box and pallet
Our warehouse team will inspect the product to confirm it is in new condition
You will receive a refund minus the 25% restocking fee
Place a new order for your preferred unit

Warranty-Related Exchanges

If your unit has a confirmed manufacturing defect, no restocking fee will apply. Warranty exchanges are handled separately through our Limited Warranty process. Please contact us at hello@sweatlabs.co and our team will assess the issue and arrange a resolution via repair or replacement.

Important: The 25% restocking fee applies only to preference-based exchanges. It does not apply to exchanges resulting from a verified manufacturing defect.

For questions please contact us at hello@sweatlabs.co