Refund policy

Unused, uninstalled, and resalable items in new condition and in the original packaging may be returned for a refund within 30 days of delivery.

Returns must be initiated within 30 days of delivery. We cannot accept any returns after that timeframe.

All returns must be initiated via email. Please email info@sweatlabs.co with your order number in the subject line.

All product(s) must be returned in their original packaging and have never been used or installed.

Larger items need to have the pallet for returns. It cannot be returned if a product is used or installed or does not have the box and pallet.

Photos and Video Required - Our customer support staff may ask for pictures and video of the item(s) you are returning. This is required for processing returns, and if no photos can be submitted, a return will be denied.

All returns are subject to a restocking fee of 25% of the cost of your order.

You, as the buyer, will have to manage and pay for shipping fees for returned items.

There will be no return shipping label provided at this time.

CANCELLATION POLICY

You may cancel an order at any time prior to the order entering the “Shipped” stage for a 2.9% fee (the cost of credit card processing). Once it has entered the Shipped stage, the order may not be canceled. The entire order must be canceled, you cannot cancel specific items.

If you wish to cancel an order, please take the following steps:

Send an email to info@sweatlabs.co

Include your order number from your confirmation email. Ask for a cancellation of the order, and customer support will review your request and reply within 24 hours.

Shipped Product(s):

Once an order ships, it is subject to the restocking fee.

If the order is canceled once shipped, or the delivery is refused or turned around due to the customer not making a delivery appointment, the order will be returned to the warehouse and automatically treated as a return.

You as the customer will be refunded the net amount after deducting the restocking fee as listed above.

Refusing a shipment due to damage will not be treated as a return and will be subject to our damaged products policy.

PRODUCTS NOT ELIGIBLE FOR RETURNS:

Any product(s) that have been modified
Any product(s) that have been installed
Any product(s) that are not in a resalable condition
Any product(s) that is not accompanied by an order number
Any product(s) that are not in the original box with sufficient packaging materials
Any product regarded as a sample

DAMAGED PRODUCTS POLICY

If you receive a damaged product, please follow these steps:

If the box has clear damage upon delivery, take clear photos of the damaged box, refuse the package, and note the damages with the delivery driver on the Bill of Lading or Freight Bill.
No damages to the box? Inspect your package immediately when you receive the order from the freight carrier. If there are damages to the product, take pictures or videos and send them to our customer support right away.
Email our customer support team at: info@sweatlabs.co with your order number, issue, and clear photos or videos.

Customer support will assist you and send a replacement unit to your shipping address.

IMPORTANT NOTE: All damages must be reported within 24 hours of delivery. If damage is reported after the 24-hour mark, the claim will be denied.

EXCHANGE POLICY

General Rules for Exchanges:

Must be reported within 30 Days of Delivery. We cannot accept any Exchange Requests after this mark.
A 25% restocking fee will be applied to any Exchanges.
Only uninstalled, unused Products in the original packaging with the box and/or pallet are subject to this Exchange Policy. If a Product has been used or installed, it cannot be exchanged.

How We Process Exchanges:

Arrange to have the returned product(s) picked up.
The warehouse team receives the product and checks that the product is in new condition.
The customer receives a refund, less the Restocking Fee.
The customer processes a new order for the exchange item.

Looking for more clarification? Please get in touch if you have any inquiries, suggestions, or complaints.

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