Shop Saunas FIND YOUR SAUNA COMMERCIAL Learn SUPPORT
Account
Account

Refund policy

Last updated: October 14, 2026

At SweatLabs ("SweatLabs," "we," "us," or "our"), we want you to be confident in your purchase. This Returns & Refunds Policy explains our 30-Day Home Trial, cancellations, exchanges, non-returnable products, and how we handle products damaged in shipping. Please read it carefully before placing your order.

1. 30-Day Home Trial

Every SweatLabs sauna includes a 30-Day Home Trial beginning on the date of delivery. This gives you time to set up, experience, and evaluate your sauna in your home before deciding whether to keep it.

Special Projects are not eligible for the 30-Day Home Trial and are governed by the terms of the applicable project agreement.

2. Return Eligibility

To qualify for a return under the 30-Day Home Trial:

  • Your return request must be submitted within 30 days of confirmed delivery.
  • The sauna must be in acceptable condition, with no damage beyond reasonable use during the Home Trial.
  • The sauna must be disassembled and re-packed in the original manufacturer's packaging, including the pallet.
  • All components, accessories, hardware, and original packaging must be present and accounted for.
  • Photos and/or video of the sauna and packaging may be required before a return is authorized.
  • The return must be approved by SweatLabs before the sauna is shipped back.

Assembly and reasonable use of a sauna during the 30-Day Home Trial do not, by themselves, make the product ineligible for return.

3. How to Start a Return

  1. Email hello@sweatlabs.co within 30 days of delivery with your order number and the reason for your return.
  2. Provide any photos or video requested by our team.
  3. Once your return is authorized, we will provide return instructions and the warehouse address.
  4. Disassemble and package the sauna in its original packaging and pallet, then arrange return freight.

Products shipped back without prior authorization from SweatLabs may be refused or may not be eligible for a refund.

4. Return Shipping

Return freight costs are the customer's responsibility, except where prohibited by law. Return freight generally ranges from $750 to $1,200 depending on location and unit size. SweatLabs does not provide prepaid return shipping labels for Home Trial returns.

Any costs associated with disconnecting, removing, or preparing a sauna or traditional sauna heater for return are also the customer's responsibility.

5. Inspection and Refunds

All returned products are inspected upon arrival at our facility. Once the inspection is complete, any approved refund will be issued to the original payment method.

Refunds may be reduced or denied if the product arrives damaged, is missing components, has been improperly packaged, has been structurally altered, or shows damage beyond reasonable use during the Home Trial.

6. Cancellations

Orders may be canceled at any time before they enter the "Shipped" stage. Cancellations are subject to a 2.9% fee to cover payment processing costs. Cancellations apply to the entire order. Individual items cannot be canceled separately.

To request a cancellation, email hello@sweatlabs.co with your order number and cancellation request.

Once an order has shipped, it can no longer be canceled.

7. Refused and Undeliverable Shipments

If a shipment is refused at delivery for reasons unrelated to shipping damage, or is returned to the warehouse due to a missed delivery appointment, it will be treated as a return and refunded less a 25% restocking fee calculated from MSRP, in addition to any applicable freight costs.

Refusing a shipment due to documented shipping damage is not treated as a standard return and will be handled under our Damaged Products Policy (Section 10).

8. Exchanges

Exchange requests must be submitted within 30 days of delivery.

Preference-Based Exchanges. If you would like to exchange your sauna for a different model or configuration for reasons unrelated to a defect, the exchange will be processed as a return and new purchase, and a 25% restocking fee calculated from MSRP will apply. To complete a preference-based exchange:

  1. Contact SweatLabs within 30 days of delivery.
  2. Receive return authorization from our team.
  3. Disassemble and package the original product in its original packaging and pallet.
  4. Ship the original product back to our warehouse at your expense.
  5. Our warehouse team will inspect the returned product.
  6. An eligible refund will be issued minus the 25% restocking fee and any other applicable deductions.
  7. Place a new order for your preferred sauna.

Warranty-Related Replacements. If your sauna has a confirmed manufacturing defect covered by the SweatLabs Limited Warranty, the restocking fee does not apply. Warranty issues are handled separately under our Warranty and may be resolved through troubleshooting, replacement parts, repair, or replacement of the affected product or component.

9. Products Not Eligible for Return

The following products are not eligible for a standard return:

  • Products that have been modified or structurally altered.
  • Products damaged beyond reasonable use during the 30-Day Home Trial.
  • Products that are not in returnable condition.
  • Products returned without an identifiable order number.
  • Products that cannot be safely returned in their original packaging and pallet.
  • Sample, display, final-sale, or otherwise designated non-returnable products.
  • Special Projects.

10. Damaged Products Policy

Please inspect your shipment carefully upon delivery.

Visible Shipping Damage. If the packaging shows clear signs of significant damage:

  • Photograph the damage before the shipment is moved or opened.
  • Note the damage with the delivery driver on the Bill of Lading or Freight Bill before signing.
  • Refuse the shipment if the damage appears significant enough to have affected the product.
  • Contact SweatLabs immediately.

Concealed Shipping Damage. If there is no visible packaging damage, inspect the product as soon as possible after delivery. If concealed shipping damage is discovered, photograph or record the issue and contact our support team immediately.

To report shipping damage, email hello@sweatlabs.co with your order number, a description of the issue, and clear photos or video. SweatLabs will assess the damage and determine the appropriate resolution, which may include replacement parts or replacement of the affected unit.

Important: Shipping damage must be reported within 24 hours of delivery so that SweatLabs can pursue a freight claim. Failure to report visible or concealed freight damage within this period may affect our ability to process the claim, subject to rights provided by applicable law.

11. Home Trial vs. Warranty Claims

The 30-Day Home Trial and the SweatLabs Limited Warranty are separate programs. The Home Trial allows eligible customers to return a sauna within the first 30 days if they decide it is not right for them. If an issue is determined to result from a manufacturing defect, it will be handled under the Warranty through repair, replacement parts, or replacement of the affected product or component, as applicable.

12. Changes to This Policy

SweatLabs may update this policy from time to time. The policy in effect on the date of your purchase applies to your order.

13. Contact Us

For questions about returns, cancellations, exchanges, or shipping damage, contact SweatLabs Customer Support at hello@sweatlabs.co or (628) 333-3618.